General

1. What is LUROMU.COM?


LUROMU.COM is a family-run online store offering affordable and practical products across categories such as Home & Kitchen, Smart Gadgets, Fitness, Beauty, Mobile Accessories, Baby Products, and more.

2. Where do you deliver?


We currently deliver products across India.

3. How can I contact customer support?

You can contact us via:

4. What are your customer support hours?

Our support team is available from Monday to Saturday, 10:00 AM to 6:00 PM (IST).

5. Do I need an account to place an order?

No. You can place an order using our guest checkout option without creating an account.

Shipping & Delivery

1. How long does it take to process my order?

Orders are generally processed within 1–2 business days after order confirmation and payment verification.



2. How long does delivery take?


We currently deliver products across India.

3. How can I contact customer support?

Yes. We offer free shipping on orders above ₹1,499.

4. How can I track my order?

Once your order is shipped, tracking details will be shared through Email, SMS, and our Order Tracking Page.

5. Which courier partners do you use?

We work with trusted courier partners including Blue Dart, DTDC, XpressBees, Ecom Express, Ekart, Amazon Shipping, and Shadowfax.

Payment

1. Which payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, Cash on Delivery (COD), and other payment methods available during checkout.

2. Is Cash on Delivery (COD) available?


Yes, COD is available on eligible orders. Certain COD orders may require verification over a phone call before shipment.

3. Are there any extra charges for COD?

No. We do not charge any extra fees for Cash on Delivery orders.

Returns & Refunds

1. What is your return policy?

We offer a 7-day return policy from the date of delivery. Returns must meet our eligibility conditions and require an unboxing video.

2. Which products cannot be returned?



Personal care and beauty products, customized items, gift cards, and certain sale items are non-returnable and non-refundable.



3. How long does it take to receive a refund?

Approved refunds are generally processed within 8–15 working days to the original payment method or to a bank account for eligible COD orders.

Frequently Ask Qutation