Privacy policy

Privacy Policy

Last Updated: July 13, 2026

At LUROMU.COM ("LUROMU", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or use our services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Details

Name
Email address
Phone number
Billing address
Shipping address

Payment Information

Payment method details
Transaction information
Order confirmation and payment status

Note: Payment information is processed securely through third-party payment providers. We do not store your complete debit card, credit card, or banking information.

Order Information

Products viewed or purchased
Cart and wishlist information
Order history
Return, exchange, and cancellation details

Device and Usage Information

IP address
Browser type and device information
Website usage and interaction data
Cookies and similar technologies

Communications

Information you provide when contacting us through email, phone, WhatsApp, or customer support channels.

2. How We Collect Information

We collect information:

Directly from you when you place an order, create an account, or contact us.
Automatically through cookies and website technologies when you browse our website.
From our service providers and business partners who help us process orders, payments, shipping, and customer support.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Process returns, refunds, and exchanges
Send order confirmations, updates, and tracking information
Respond to your questions and support requests
Improve our website and customer experience
Prevent fraud and unauthorized activities
Comply with legal and regulatory obligations
Send promotional communications, offers, and updates (you may opt out at any time)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Enhance your shopping experience
Provide personalized content and marketing communications

You may manage or disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

5. Sharing of Information

We may share your information with trusted third parties when necessary to operate our business, including:

Service Providers

Payment gateways
Courier and logistics partners
Customer support providers
Website hosting and technology providers

Shipping Partners

Your information may be shared with our courier partners for order delivery, including:

Blue Dart
DTDC
XpressBees
Ecom Express
Ekart
Amazon Shipping
Shadowfax

Legal Requirements

We may disclose information if required by law, legal proceedings, government authorities, or to protect our rights and prevent fraud.

We do not sell your personal information to third parties.

6. Shopify Services

LUROMU.COM is powered by Shopify. Information submitted on our website may be collected and processed by Shopify and its service providers to facilitate payments, order processing, and website functionality.

To learn more, please review Shopify's Privacy Policy:

https://privacy.shopify.com

7. Data Security

We implement reasonable administrative, technical, and security measures to protect your information from unauthorized access, disclosure, misuse, or alteration.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Process transactions
Comply with legal obligations
Resolve disputes
Enforce our policies and agreements

9. Children's Privacy

Our website and services are not intended for children under the age of 18 years. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to remove such information.

10. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Request a copy of your information
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details provided below.

11. International Transfers

Currently, LUROMU.COM provides shipping services within India only. However, some of our technology providers and service partners may process information outside India in accordance with applicable laws and adequate security measures.