Shipping policy
Shipping Policy
Last Updated: July 13, 2026
At LUROMU.COM, we are committed to delivering your orders safely and efficiently across India. Please read our Shipping Policy carefully before placing an order.
Shipping Coverage
We currently ship within India only. At this time, we do not offer international shipping.
Order Processing Time
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Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.
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Orders placed on Sundays or public holidays will be processed on the next business day.
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Cash on Delivery (COD) orders may require verification over a phone call before shipment.
Delivery Time
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Estimated delivery time is 5–7 business days from the date of dispatch.
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Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
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Free Shipping is available on orders above ₹1,499.
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Shipping charges, if applicable, will be displayed during checkout before payment.
Courier Partners
We work with trusted courier partners, including:
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Blue Dart
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DTDC
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XpressBees
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Ecom Express
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Ekart
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Amazon Shipping
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Shadowfax
We reserve the right to select the most suitable courier partner for your order based on serviceability and delivery location.
Order Tracking
Once your order is shipped, tracking information will be provided through:
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Email notifications
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SMS updates
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Order Tracking Page on our website
Please allow up to 24 hours after dispatch for tracking information to become active.
Delayed Deliveries
While we strive to deliver orders within the estimated timeline, delays may occasionally occur due to:
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Remote delivery locations
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Weather conditions
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Natural disasters
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Government restrictions
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Courier operational issues
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High order volumes during sales and festive periods
LUROMU.COM shall not be held liable for delays caused by circumstances beyond our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If an incorrect address, phone number, or other information is provided, delivery delays, additional charges, or cancellation may occur. LUROMU.COM shall not be responsible for failed deliveries resulting from incorrect customer information.
Undelivered or Returned Orders
If an order is returned to us due to:
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Incorrect address
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Failed delivery attempts
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Refusal to accept delivery
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Unreachable customer
We may contact you to arrange re-delivery. Additional shipping charges may apply.
Damaged Packages
If you receive a package that appears damaged, tampered with, or incorrect, please:
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Record an unboxing video immediately.
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Contact us within 24 hours of delivery.
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Share your order details and supporting photos/videos.
Our team will review the issue and provide assistance in accordance with our Return & Refund Policy.
Contact Us
For any shipping-related questions, please contact us:
LUROMU.COM
Email: luromuluromu@gmail.com
Phone/WhatsApp: +91-7738204240
Business Address:
LUROMU.COM
Velaskar Chawl,
Noori Baba Dargah Road,
Chandanwadi, Thane (West),
Maharashtra – 400601, India
Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM (IST)