Terms of service

Terms of Service

Last Updated: July 13, 2026

OVERVIEW

Welcome to LUROMU.COM. The terms "we", "us", and "our" refer to LUROMU.COM. We operate this website, including all related information, content, features, tools, products, and services to provide you with a convenient shopping experience.

By visiting or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

SECTION 1 – ELIGIBILITY

By using our website, you represent that:

  • You are at least 18 years of age or the age of majority in your jurisdiction.

  • The information you provide is accurate, current, and complete.

  • You will use the website only for lawful purposes.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

SECTION 2 – PRODUCTS AND SERVICES

LUROMU.COM offers products in categories including:

  • Home & Kitchen

  • Smart Gadgets

  • Car Wash & Accessories

  • Fitness Products

  • Pet Grooming Products

  • Mobile Accessories

  • Beauty Products

  • Massagers

  • Girls Grooming Products

  • Washroom Products

  • Baby Products

We make every effort to display product descriptions, specifications, and images accurately. However, actual product colors and appearance may vary depending on your device settings and screen display.

We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.

SECTION 3 – ORDERS

Placing an order on our website constitutes an offer to purchase products.

We reserve the right to:

  • Accept or reject any order at our discretion.

  • Cancel or modify orders due to pricing errors, product unavailability, suspected fraud, or incorrect information.

Orders are considered confirmed only after payment verification and order acceptance by LUROMU.COM.

Cash on Delivery (COD) orders may require verification through a phone call before shipment.

SECTION 4 – PRICING AND PAYMENTS

We accept multiple payment methods, including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Cash on Delivery (COD)

  • Other payment methods available during checkout

Prices displayed on our website are subject to change without prior notice.

Customers agree to provide complete and accurate payment and billing information for all purchases.

SECTION 5 – SHIPPING AND DELIVERY

  • We currently ship within India only.

  • Orders are generally processed within 1–2 business days.

  • Estimated delivery time is 5–7 business days.

  • Free shipping is available on orders above ₹1,499.

  • Order tracking information is shared through email, SMS, and our tracking page.

Delivery timelines are estimates and may be affected by factors beyond our control.

SECTION 6 – RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Key conditions include:

  • Returns must be requested within 7 days of delivery.

  • An unboxing video is mandatory for all return and exchange requests.

  • Exchanges are allowed only for damaged, defective, or incorrect products.

  • Personal care products are non-returnable and non-refundable.

Please review our Return & Refund Policy for complete details.

SECTION 7 – INTELLECTUAL PROPERTY

All content available on LUROMU.COM, including but not limited to:

  • Logos

  • Trademarks

  • Product images

  • Text

  • Graphics

  • Videos

  • Website design

is the property of LUROMU.COM or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without our prior written consent.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites and services.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services offered by third parties

  • Losses arising from the use of third-party websites

Your use of third-party websites is entirely at your own risk.

SECTION 9 – PRIVACY

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

SECTION 10 – PROHIBITED USES

You agree not to use our website:

  • For unlawful activities

  • To violate any applicable laws or regulations

  • To transmit viruses or malicious code

  • To interfere with website security

  • To impersonate another person

  • To collect personal information of others without authorization

  • To engage in fraudulent activities

We reserve the right to suspend or terminate access if these Terms are violated.

SECTION 11 – DISCLAIMER OF WARRANTIES

The website, products, and services are provided on an "AS IS" and "AS AVAILABLE" basis.

We do not guarantee that:

  • The website will be uninterrupted or error-free.

  • Information on the website will always be accurate or complete.

  • Products will always meet individual expectations.

To the maximum extent permitted by law, LUROMU.COM disclaims all warranties, whether express or implied.

SECTION 12 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, LUROMU.COM shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website

  • Delayed delivery

  • Service interruptions

  • Product availability

  • Technical errors

  • Loss of profits or data

SECTION 13 – GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts located in Thane, Maharashtra, India.

SECTION 14 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on this page. Continued use of our website after updates constitutes acceptance of the revised Terms.

SECTION 15 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

LUROMU.COM

Email: luromuluromu@gmail.com
Phone/WhatsApp: +91-7738204240

Business Address:
LUROMU.COM
Velaskar Chawl,
Noori Baba Dargah Road,
Chandanwadi, Thane (West),
Maharashtra – 400601, India

Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM (IST)